Privacy Policy

Personal Information You Provide

When you interact with emberhazelcove, we may collect the following types of personal information:

• Contact details including your name, email address, phone number, and business address
• Account information such as username, password, and security questions
• Financial information relevant to our analysis tools, including investment preferences and risk tolerance
• Professional information including job title, company name, and industry sector
• Communication records from support tickets, emails, and chat conversations
• Payment information for subscription services and premium features

Information We Collect Automatically

Our systems automatically collect certain information when you use our platform:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our platform, and feature interactions
• Location data based on your IP address to provide localized content and services
• Cookies and similar tracking technologies to enhance your user experience
• Log files containing system activity and error reports for security and performance monitoring

Service Delivery and Enhancement

• Providing access to our financial analysis tools and software platforms
• Customizing your experience based on your preferences and usage patterns
• Improving our services through data analysis and user feedback
• Developing new features and educational content tailored to user needs

Communication and Support

• Responding to your inquiries and providing customer support
• Sending important updates about our services and policy changes
• Delivering educational content and market insights you've requested
• Notifying you about new features and learning opportunities

Service Providers and Partners

We work with trusted third-party service providers who assist us in delivering our services. These partners include:

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for handling subscription payments and transactions
• Analytics services to help us understand user behavior and improve our platform
• Email service providers for delivering communications and educational content

All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law or to protect our rights and the safety of our users. This includes:

• Compliance with legal obligations and court orders
• Protection against fraud and security threats
• Enforcement of our terms of service and user agreements
• Cooperation with law enforcement investigations when legally required

Access and Correction

• Request access to your personal information held by emberhazelcove
• Update or correct inaccurate information in your account
• Download a copy of your data for your records
• Verify the accuracy of information we process about you

Data Control and Deletion

• Request deletion of your personal information, subject to legal requirements
• Restrict or object to certain types of data processing
• Withdraw consent for marketing communications at any time
• Close your account and request removal of associated data

Technical Safeguards

• Advanced encryption for data transmission and storage using industry-standard protocols
• Multi-factor authentication for account access and administrative functions
• Regular security audits and vulnerability assessments by independent experts
• Secure data centers with physical access controls and monitoring
• Regular backup procedures to prevent data loss

Organizational Measures

• Employee training on data protection and privacy best practices
• Strict access controls limiting who can view your personal information
• Incident response procedures for addressing potential security breaches
• Regular policy reviews and updates to maintain security standards

Retention Periods

• Account information: Retained while your account remains active plus 3 years after closure
• Financial data: Stored for 7 years to comply with financial record-keeping requirements
• Communication records: Maintained for 2 years for quality assurance and support purposes
• Usage analytics: Aggregated data retained indefinitely, personal identifiers removed after 18 months
• Marketing preferences: Kept until you withdraw consent or close your account

Secure Deletion

When data retention periods expire, we securely delete or anonymize your information using industry-standard methods. This ensures that your personal data cannot be recovered or reconstructed once it's no longer needed.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and personalization choices
• Analytics cookies: Provide insights into user behavior and platform performance